1. Returns
We accept returns under the following conditions:
- The product must be in its original condition, unused, and with all packaging intact.
- You must contact our customer service team within 1-3 days from the delivery date to initiate the return process.
- The return request must include proof of purchase.
2. Refunds
We currently offer refunds for returned products only in the case of damaged or defective items. Refunds will be processed via cash.
If the product is found to be damaged or defective, we will arrange for a replacement or refund as per your preference. If a refund is issued, it will be processed after the returned product has been inspected and verified.
3. Return Process
To initiate a return, please follow these steps:
- Contact our customer service team within the specified return period.
- Provide details of your order and the issue with the product.
- We will provide you with instructions on how to return the item.
Please note that shipping fees for returns are the responsibility of the customer unless the item is defective or damaged.
4. Non-Returnable Items
Certain items are non-returnable, including:
- Products that have been used or altered.
- Items that are not in their original packaging.
5. Exchanges
We offer exchanges for products that are damaged or defective upon delivery. If you would like an exchange, please contact us within 1-3 days from the delivery date.
6. Customer Support
If you have any questions or concerns regarding our return and refund policy, please reach out to our customer service team at [email protected]. We are here to assist you!